Focus on developing great games — leave the operations to us

Our Operational Philosophy

✅  We integrate; we don’t replace – Your tools, your infrastructure, our expertise✅  We resolve; we don’t escalate – Every engineer owns incidents end-to-end✅  We adapt; we don’t impose – Flexible processes that fit your workflows✅  24x7x365 real engineers – No bots, no scripts, no offshore inexperience✅  Game-focused – We understand player impact, not just servers✅  Tool-agnostic – Work with what you have, recommend what you need✅  Data-driven – Every decision backed by metrics and analytics

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Optimize Your
Game Operations

Your game needs to be available to players 24 hours a day, 7 days a week, 365 days a year. Downtime causes loss of revenue, decreased player satisfaction, and reduced credibility. Maintaining uptime is the top priority.

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Why Choose Zumidian

Cost Efficiency

Save on operational costs with transparent pricing and no long-term commitments. Scale as needed with our flexible month-to-month agreements.

Global Reach

Our global Ping Monitoring System ensures that your game operates smoothly for players worldwide, reducing latency and packet loss.

Faster Time to Market

Our rapid incident response and seamless integration mean quicker launches and updates for your games.

Expertise & Specialized Focus

With over 100 years of combined experience, our team of experts manages your game operations 24x7x365.

Risk Management & Compliance

Continuous monitoring and full-stack coverage reduce the risk of downtime, ensuring that your games are always available and compliant.

Seamless Integration

We integrate directly with your existing tools and processes, functioning as an extension of your internal team.

What Our Clients Say

Scott Junior, Chief Product Officer

Zumidian has been a pivotal partner for Funcom on Dune: Awakening throughout the beta, launch, and post-launch phases of the game. Since teaming up with Zumidian, we’ve seen a significant improvement in system uptime, faster issue resolution, and a noticeable reduction in operational overhead. Their fast response times, reliable monitoring, and transparency in communication allows us to rest well knowing our customers are in good hands.

Scott Junior
Chief Product Officer

Theorycraft Games

At Theorycraft Games, we’ve partnered with Zumidian to monitor SUPERVIVE’s live operations, and their support has been outstanding. Their team is proactive, reliable, and highly responsive, helping us maintain strong uptime and quickly address any issues. We trust their expertise and appreciate the peace of mind they bring to our live service.

Garrett Eardley
Software Architect

Enzo Martin, Technical Director, Paradox

At Paradox, our online components form a critical feature for our genre leading strategy titles. Zumidian came onboard and quickly understood our needs and requirements for our multiplayer services and provided transparent communication and actions allowing us to focus on additional gameplay features. Zumidian has exceeded our expeditions and set the bar much higher than expected.

Enzo Martin
Technical Director

Jean-Marc Broyer, CEO

Zumidian’s Game Operations has been our partner for a few years now and continue to exceed our expectations on a daily basis. Fast issue response, resolution and communication is just normal for them and working closely together makes Zumidian a natural extension of RetoMoto from an operation standpoint.

Jean-Marc Broyer
CEO

Christof Wegmann, CEO

With over 1,2 Billion Monthly Active Users on the Photon platform; uptime, availability and issue response and resolution times are key. I am pleased to say that with Zumidian’s Game Operations Centre we have a less than 15 minutes resolution time across the platform. Zumidian has been a fantastic partner for us and provided the missing piece to Exit Games.

Christof Wegmann
CEO